Live human available to answer all incoming calls 24 hours per day, 7 days a week, 365 per year. You may have 99 problems but an answering service isn't one. Here's how VSG will help.

Inbox and Voicemail Management:

• Managing voicemail messages.
• Keeping track of important communications.
• Notifying relevant parties of urgent messages.

Customer Support:

• Responding to customer inquiries.
• Handling basic customer support tasks.
• Managing customer communication channels.

Comprehensive email management support to help micro and small businesses manage email correspondence efficiently. 

Here's how VSG will help.

Inbox Organization:

• Sorting incoming emails into relevant folders based on priority, sender, or topic.
• Creating and maintaining a well-organized folder structure for easy retrieval of emails.

Email Filtering and Prioritization:

• Filtering out spam and irrelevant emails.
• Prioritizing important emails and flagging them for immediate attention.

Responding to Emails:

• Drafting and sending responses to routine inquiries or frequently asked questions.
• Forwarding emails to appropriate team members for handling.

Email Filing and Archiving:

• Archiving older emails to declutter the inbox and free up space.
• Ensuring that important emails are properly filed and easily accessible when needed.

Setting Up Email Templates:

• Creating email templates for common responses or standardized communications.
• Customizing templates to personalize responses while maintaining consistency.

Email Scheduling:

• Scheduling emails to be sent at specific times or dates using email scheduling tools.
• Coordinating email communication to ensure timely delivery and follow-up.

Monitoring Multiple Email Accounts:

• Managing multiple email accounts on behalf of the client or business.
• Consolidating emails from different accounts into a single inbox for easier management.

Unsubscribing from Mailing Lists:

• Identifying and unsubscribing from unwanted mailing lists or newsletters to reduce inbox clutter.

Email Tracking and Follow-Up:

• Tracking sent emails and monitoring for responses or follow-ups.
• Sending reminders for unanswered emails or pending actions.

Spam and Junk Email Management:

• Regularly reviewing and clearing out spam and junk emails.
• Adjusting spam filters to minimize unwanted emails.

Email Etiquette Guidance:

• Providing guidance on email etiquette and best practices for professional communication.
• Ensuring that emails are clear, concise, and appropriately formatted.

Managing Email Attachments:

• Saving email attachments to relevant folders or cloud storage.
• Keeping track of attachments and ensuring they are included in responses when necessary.

Wide range of admin and operations support to help micro and small businesses manage various tasks and streamline processes. Here's how VSG will help.

Calendar Management:

• Scheduling appointments, meetings, and events.
• Setting reminders for upcoming deadlines.
• Coordinating and managing schedules.

Travel Arrangements:

• Booking flights, hotels, and transportation.
• Creating itineraries for business trips.
• Managing travel expenses.

Data Entry and Management:

• Entering and updating data in spreadsheets or databases.
• Organizing and maintaining databases.
• Data cleaning and validation.

File Organization:

• Creating and managing electronic filing systems.
• Sorting and categorizing documents.
• Ensuring data is easily accessible.

Research Assistance:

• Conducting online research.
• Compiling information and summaries.
• Providing data for decision-making.

Document Preparation:

• Drafting and editing documents.
• Creating presentations and reports.
• Formatting documents for a professional appearance.

Customer Support:

• Responding to customer inquiries.
• Handling basic customer support tasks.
• Managing customer communication channels.

Social Media Management:

• Scheduling and posting content on social media.
• Monitoring social media channels.
• Engaging with followers.

Project Coordination:

• Assisting in project planning and coordination.
• Coordinating tasks among team members.
• Tracking project timelines.

Meeting Support:

• Setting up virtual meetings.
• Taking meeting minutes.
• Coordinating logistics for in-person meetings.

Expense Management:

• Tracking and categorizing expenses.
• Creating expense reports.
• Submitting reimbursement requests.

Task and To-Do List Management:

• Creating and maintaining task lists.
• Prioritizing and updating tasks.
• Setting reminders for important deadlines.